Our team provides dedicated technical support to help with setup, troubleshooting, and general questions about your FeaBox. Visit the Contact Us page on feabox.com to reach out, and please have your device model and a description of the issue ready. Please note that for returns or exchanges, you will need to contact the seller or retailer you originally purchased your FeaBox from.

FeaBox offers fast U.S. domestic shipping, with most orders arriving within 3-5 business days.

Some unauthorized resellers may sell counterfeit or deactivated devices at unusually low prices. To make sure you're getting a genuine FeaBox with full manufacturer support, verify your seller through our Authentication Center before purchasing.

FeaBox offers a Wholesale Program for businesses interested in reselling our products. Visit the Wholesale Program page on feabox.com or contact us directly to learn more about bulk pricing and partnership opportunities.

FeaBox F1 Pro and F1 Max are available directly through our official website, feabox.com. For bulk or business orders, please fill out the wholesale inquiry form below and our team will get back to you with pricing details.

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Yes. FeaBox allow you to lock specific live channels and video-on-demand (VOD) content behind a secure PIN, so you can restrict specific channels or apps and keep your home viewing safe and family-friendly.

FeaBox actually gives you two related but separate features. Time Shift acts like a DVR for live TV, letting you pause or rewind the current broadcast in real time - going back up to 7 days. Playback, on the other hand, is a separate, dedicated on-demand app that lists past sports and news broadcasts from the last 7 days, so you can pick and watch a specific missed game or show whenever you want.

Yes. FeaBox's backlit Bluetooth remote has a built-in microphone button - simply hold the voice button and speak to search for movies, switch apps, or control your TV box hands-free.

From the home screen, open Settings, then select Network & Internet. Turn on WiFi, select your network from the list, and enter your password. For the most stable connection - especially for 6K content - we recommend connecting via an Ethernet cable instead.

Setup takes under 5 minutes:

1) Plug in the power adapter and connect FeaBox to your TV using the included high-speed HDMI cable.

2) Connect to the internet via your home WiFi, or plug in an Ethernet cable for maximum stability.

3) Turn on your TV, select the correct HDMI input, and follow the on-screen instructions - no complicated activation codes or hidden steps required.

No. FeaBox does not require a VPN or IP-unblocking service to operate.

We recommend a minimum download speed of 150Mbps for standard VOD streaming, and a significantly higher speed for smooth live HD/6K sports and channel streaming - especially if multiple devices share the same network. Always test your speed directly through the FeaBox itself rather than relying on your ISP's advertised numbers or another device's result.

The two models are identical in hardware and features - Android 12, quad-core ARM Cortex-A53 processor, 4GB DDR3 memory, 2T2R dual-band 2.4G/5G WiFi 6, 6K@60fps support, backlit remote, Type-C charging port, brand-new UI/UX, and Extended Time-Shift function. The only difference is internal storage: the F1 Pro comes with 32GB eMMC, while the F1 Max offers 64GB eMMC for extra app storage and downloads.

It depends on your needs and budget. In terms of performance, both models deliver the exact same smooth 6K streaming experience. If you plan to install many apps and store more downloaded content, the F1 Max's 64GB storage is the better choice. If you don't need the extra space and want to save a bit, the F1 Pro is a great-value pick with the same core experience.

Yes. Since FeaBox runs on Android 12 with access to the open Google Play Store, you can download and play many popular Android games directly on your TV.

FeaBox only needs an internet connection to operate, so it can technically be used anywhere, including while traveling. That said, FeaBox is designed and optimized primarily for U.S. households, with US-based technical support and fast domestic shipping;

Yes, FeaBox is a legal Android TV box. It's an open Android device, similar to any Android TV or tablet, that runs apps available on the Google Play Store. Watching streamed content for personal use does not violate U.S. copyright law; legal issues would only arise from uploading, downloading, or re-broadcasting copyrighted content to others.

FeaBox is an English-based Android TV box built for home streaming entertainment in the US. Running on Android 12 with a quad-core ARM Cortex-A53 processor, FeaBox supports 6K@60fps playback and dual-band 2.4G/5G WiFi 6 connectivity, and comes with a backlit Bluetooth remote. Simply connect it to your TV and your home WiFi (or Ethernet) and you're free to access thousands of streaming apps through the open Google Play Store, plus built-in features like 7-Day Playback and voice command.

No. FeaBox is an open Android TV box - once you own the device, there is no mandatory subscription or monthly fee from FeaBox itself. You're free to download and use any apps from the Google Play Store (individual streaming apps you install may carry their own separate subscription costs).